1. INTRODUCTION

Big Island Fence & Gate (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring you have a positive experience on our website and when engaging our fencing and gate services. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal information.

This Privacy Policy applies to information collected through our website, email communications, phone inquiries, project consultations, and service delivery. By accessing our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

We collect information you voluntarily provide when:

• Submitting a contact form or project inquiry through our website
• Requesting a quote or consultation
• Scheduling an appointment
• Communicating with us via email, phone, or in-person
• Entering into a service contract
• Paying for services

This information may include: name, phone number, email address, mailing address, property address, project details, budget information, and payment details.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on pages
• Links clicked
• Search queries
• Device type and identifiers

This information is collected through cookies, web beacons, log files, and similar technologies to improve user experience and website functionality.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Permit and title records from public records
• Credit reports (for payment verification, if applicable)
• Customer reviews and testimonials

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

• Service Delivery: Providing fencing and gate installation services, project management, and customer support
• Communication: Responding to inquiries, providing quotes, sending project updates, and delivering customer service
• Payment Processing: Processing payments and managing billing
• Consultation and Design: Conducting site assessments, providing design recommendations, and developing project proposals
• Scheduling: Coordinating project timelines and appointment scheduling
• Quality Improvement: Analyzing customer feedback to improve our services and website functionality
• Marketing: Sending promotional materials, newsletters, and service announcements (only with your consent)
• Legal Compliance: Complying with legal obligations, including permit requirements and tax reporting
• Safety and Security: Protecting against fraud, maintaining security, and ensuring safe service delivery

4. LEGAL BASIS FOR PROCESSING

We process your information based on the following legal grounds:

• Contractual Necessity: Information needed to fulfill service contracts and deliver fencing and gate installation services
• Legitimate Business Interests: Improving services, preventing fraud, ensuring safety, and website optimization
• Consent: For marketing communications and non-essential uses (you may withdraw consent at any time)
• Legal Obligation: When required by law, regulation, or government request

5. INFORMATION SHARING

5.1 When We Share Information

We may share your information in the following circumstances:

• Service Providers: With contractors, suppliers, payment processors, and utility locating services necessary to complete your project
• Legal Compliance: When required by law, regulation, court order, or government request
• Business Transfers: In the event of merger, acquisition, bankruptcy, or sale of assets
• With Your Consent: When you authorize us to share information with third parties

5.2 When We Don’t Share Information

We do NOT sell, rent, lease, or trade your personal information to third parties for marketing purposes. We do not share information with unaffiliated parties without your explicit consent, except as required by law.

6. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar tracking technologies to:

• Remember your preferences
• Track website usage and performance
• Improve user experience
• Prevent fraud and maintain security
• Deliver targeted advertising (if applicable)

You can control cookies through your browser settings. Disabling cookies may affect certain website features and functionality.

7. DATA SECURITY

Big Island Fence & Gate implements comprehensive security measures to protect your information, including:

• SSL encryption for data transmission
• Secure password protection
• Access controls and authentication
• Regular security assessments
• Employee confidentiality agreements
• Physical security of paper records

However, no security system is completely impenetrable. While we strive to protect your information, we cannot guarantee absolute security.

8. DATA RETENTION

We retain your personal information for as long as necessary to provide services, maintain business records, comply with legal obligations, and resolve disputes. Retention periods vary based on the type of information and purpose:

• Service Records: Retained for 7 years for tax and legal compliance
• Communication Records: Retained for 2 years unless legally required longer
• Payment Information: Retained according to payment processor requirements
• Marketing Information: Retained until you unsubscribe

You may request deletion of your information, subject to legal and business requirements.

9. YOUR PRIVACY RIGHTS

9.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of your information in a portable format.

9.2 Correction and Updates

You have the right to request correction of inaccurate or incomplete information we maintain about you.

9.3 Deletion

You have the right to request deletion of your personal information, subject to legal retention requirements and ongoing service needs.

9.4 Opt-Out of Marketing

You may opt out of receiving marketing communications by clicking the “unsubscribe” link in emails or contacting us directly. You may not opt out of essential service communications.

9.5 Do Not Track

Some browsers include a “Do Not Track” feature. Our website does not currently respond to Do Not Track signals, but you may use browser controls to limit tracking.

10. CHILDREN’S PRIVACY

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information and terminate the child’s use of our services.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites and services. This Privacy Policy applies only to information collected by Big Island Fence & Gate. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites before providing personal information.

12. SOCIAL MEDIA

We maintain social media accounts including Facebook, Twitter, Pinterest, and YouTube. Information you share on our social media pages is subject to the privacy policies of those platforms. We encourage you to review platform-specific privacy settings.

13. INTERNATIONAL USERS

Our services are provided from Hawaii and are primarily intended for users within the United States. If you access our website from outside the United States, you acknowledge that your information will be transferred to, processed, and stored in Hawaii and the United States, which may have different data protection laws than your country of origin.

14. CALIFORNIA PRIVACY RIGHTS

California residents have specific privacy rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, and shared
• Right to delete personal information collected from you
• Right to opt-out of the “sale” of personal information
• Right to non-discrimination for exercising CCPA rights

To exercise these rights, contact us at the information provided in Section 18. We will respond to verified requests within 45 days.

15. HAWAII PRIVACY RIGHTS

Hawaii residents may have specific privacy rights under Hawaii law. To learn more about your privacy rights, contact the Hawaii Office of Information Practices or refer to Hawaii Revised Statutes Chapter 487N.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the “Last Updated” date. Your continued use of our website and services following notification of changes constitutes acceptance of the updated Privacy Policy.

17. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us at:

Big Island Fence & Gate

Address: 811 Laukapu St #8, Hilo, HI 96720

Phone: 808-746-7171

Email: [email protected]

We will respond to privacy inquiries within 10 business days.

18. CALIFORNIA “SHINE THE LIGHT” DISCLOSURE

Under California Civil Code Section 1798.83, California residents have the right to request information about the types of personal information we share with third parties for their direct marketing purposes. To make such a request, please contact us using the information provided in Section 17. Please note that we do not share personal information with third parties for their direct marketing purposes without your consent.

19. NEVADA PRIVACY RIGHTS

Nevada residents may opt out of the “sale” of covered information as defined by Nevada law. While we do not currently sell covered information, Nevada residents may submit opt-out requests to be added to our registry at any time.